D-Tools System Integrator v24: The Mobile Install App Is Here
D-Tools System Integrator v24 introduces a highly anticipated native Mobile Install app for iOS and Android, allowing field technicians to access and manage SI Tasks and Service Orders directly from their devices with the familiar interface, enhancing workflow efficiency and reducing reliance on web browsers.
With the release of SI v24, D-Tools has delivered one of the most requested enhancements to its Mobile Install platform: a native app for both iOS and Android devices. The Mobile Install app brings the same familiar interface that browser-based users have relied on for years — now fully optimized for the device in your hand.
Where field users were once dependent on a web browser to access Mobile Install, SI users can now work directly from their iPhone or Android device — with the same interface they’ve known all along. It’s a long-awaited upgrade for veterans of the platform. And for those newer to Mobile Install, or those looking for a refresher on what it can do, read on.
For those ready to upgrade your prior version of SI, please reach out to the Customer Success team. For those considering the acquisition of D-Tools SI software, please reach out to the Account Management team.
The MOBILE INSTALL Platform
Since its launch in 2015, the Mobile Install platform has been transforming field operations, giving technicians a structured, efficient way to capture data on the job. Teams that fully adopt it consistently see improvements in deployment workflow and a lot less lost to the paper shuffle.
While the platform covers a lot of ground, here are a few features that make the biggest difference for most teams:
Tasks and Service Orders
Both SI Tasks and Service Orders can be dispatched from SI directly to the Mobile Install platform. This is the basic utilization for field technicians’ access to their daily to-do list.
- Tasks require an SI Project and are generally related directly to the deployment activity of a Project and its related “bill of materials.” They can also cover broader project work such as system design, procurement, and project management.
- Service Orders require only a Client record in SI and include everything a service tech needs: client contact info, a description of the issue, the work to be performed, the site address, and a map link for directions.
These are the basics, but essential to the successful use of Mobile Install on either the new app or the prior web-app platform.
Time Sheets
Perhaps the most important and critical feature in Mobile Install is Time Sheets.
Using Time Sheets in Mobile Install is simple. Technicians can either tap “Track Time” to start a live timer or log their hours manually after the fact. From there, they add the relevant Phase, Labor Type, and a short description. Review and approval of Time Sheet entries happens back in SI once the Task or Service Order is complete.
Time is money — and this feature makes sure none of it goes unaccounted for.
Site Data
Site data capture is one of those topics that always sparks a good conversation. Field techs are usually juggling a lot, but Mobile Install is designed for one-handed phone use — so when there’s a moment, logging what’s happening on site is quick and easy.
Most teams know they can add “site items” and “site notes” to Tasks and Service Orders — but many aren’t taking full advantage of “site images” in particular. This is perhaps one of the most convenient aspects of SI’s Mobile Install, as “Site Images” offers users the ability to load pictures related to their work right in the Tasks or Service Orders themselves. Just tap “Add,” select from your photo library, and you’re done.
All images captured on the Mobile Install platform can be downloaded back over in SI or easily added to the corresponding SI Project folder where appropriate. This creates a clean, simple workflow that keeps the whole team on the same page.
Mobile Install: “App” Versus the Browser Version
For those content with the existing browser version of Mobile Install, there’s no need to change anything. You will still enjoy all of the prior and existing functionality of Mobile Install as it is. This could also apply to users who primarily use Mobile Install on their laptops.
But for those who want a true native app experience, you can now find Mobile Install in the Apple Store™ and Google Play™ stores.
Once downloaded to your preferred device, here are some of the user enhancements you can experience:
- 1.A fully native app experience. No more tapping the browser’s back button. You stay in the app, with native gestures and noticeably improved speed.
- 2.Offline functionality. Your team can use Mobile Install even without a Wi-Fi or cellular connection. When they’re back online, everything syncs. This is a game-changer for teams working in basements, remote sites, or spotty coverage areas.
- 3.Photo capture is now directly in the app. Everyday addition of site images is much more fluid as users can go right to their camera or picture file.
- 4.Bar code scanning. Bar code scanning is now an option in SI’s Mobile Install app. Users can even scan “smart codes” for product data entry. Both options make inclusion of serial numbers and MAC addresses practical for users of the platform.
There’s plenty more to explore in the app — but those are the highlights. For a deeper dive into Mobile Install and other v24 features, the Professional Services Group team is ready to help. You can also review the v24 Release Notes for more details.
Looking Ahead: SI V24 and Beyond
The last few years have brought meaningful updates to the System Integrator platform, and with each release, D-Tools has continued to build one of the most capable software solutions available to the systems integration industry.
What’s ahead reflects that same commitment — updates that address real-world challenges for system integrators. Stay tuned.
Ready to see more? Request a demo or connect with the PSG training and implementation team. SI is built to help your business run better — and we’re here to help you get the most out of it.
Check back for more on SI v24 and what’s coming next.
In closing…
Need hands-on help? The Professional Services Group of SI and integration industry veterans is available.
For more on SI v24, visit the D-Tools v24 resource center.
You can also find helpful videos on the D-Tools YouTube channel and in the online support documentation.
For training, check out upcoming Gold Support Webinars or enroll in SI training through the PSG team.
As always, D-Tools is here to make sure you succeed with the platform. Check back for more on System Integrator software.
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