Customer Success Story: D-Tools SI Is the 'One Stop' for All of AV Calibrations' Needs
San Antonio-based AV Calibrations, a leading commercial integration company offering comprehensive technology solutions and 24/7 technical support, has relied on D-Tools System Integrator (SI) software for the past decade to streamline its design, engineering, programming, project management, installation, and support processes, with project design engineer Dalton Vasquez highlighting the software's interconnected device and wiring management and configurability as essential for maintaining productivity and serving as the company's single reference point for all integration needs.
San Antonio-based AV Calibrations prides itself in being one of the leading commercial integration companies in the Southwest. The company designs, installs, and services a broad array of technology offerings, including intrusion, access control, surveillance cameras, hardwired and wireless network infrastructure, lighting, shades, HVAC, audio-video, and control.
Additionally, AV Calibrations provides technical support 24/7/365 to its clients via multi-tiered service plans that include annual tech reviews, priority scheduling, system updates, preventative system monitoring, and extended service hours.
To curate all those technologies into cohesive solutions for its clients, AV Calibrations maintains efficient internal design, engineering, programming, project management, installation, and support processes. For the past 10 years, D-Tools System Integrator (SI) software has played a key role in helping the company maintain its productivity.
“My boss is famous in our office for saying, ‘Where are all the answers found?’ And everybody replies all together, ‘In D-Tools’"
— Dalton Vasquez, AV Calibrations
“When they were first building the company, they needed something that filled in the blanks and brought all of our pieces together, and it has been really helpful for that,” says Dalton Vasquez, project design engineer, who has been with AV Calibrations for several years.
In Vasquez’s role, the software is particularly valuable.
“As an engineer, I like to make sure I have all my ducks in a row. The fact that all of the devices and wiring are interconnected throughout the software is my favorite feature,” he explains. “Also, the level of configurability of every aspect of all the project management… it really is the one stop for all the integration needs that we have.”
Vasquez says D-Tools SI’s ability to keep everyone on track by being a single reference point within the company is vital.
“My boss is famous in our office for saying, ‘Where are all the answers found?’ And everybody replies all together, ‘In D-Tools’,” says Vasquez exuberantly.
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